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FAQs
// FAQ
Frequently Asked Questions
Have questions? We’re here to help. Below you’ll find answers to the most common questions about our services, process, pricing, and how we work with clients worldwide. If you still need help, feel free to contact us directly.
General
What services does Infinibs Technologies offer?
We offer web development, mobile app development, SaaS & custom software solutions, UI/UX design, AI/ML solutions, IoT integration, digital marketing, cloud services, IT consultancy, and staff augmentation.
Where is Infinibs Technologies located?
We are headquartered in Indore, India, with an active office in the UK, serving clients globally.
Do you work with startups or only large enterprises?
We work with startups, SMEs, NGOs, and large enterprises — adapting our services to your stage and scale.
How do I get a quote for my project?
You can contact us via our website or email. After understanding your requirements, we’ll provide a customized proposal or quote.
What industries do you serve?
We serve various industries including education, retail, e-commerce, health, community, NGO, and tech-driven businesses.
Project & Development
How do you initiate a new project?
We start with a discovery session to understand your business goals, challenges, and technical needs. Then, we define scope, timelines, and cost.
What is your typical project timeline?
Project timelines vary based on complexity — from a few weeks for MVPs to several months for full-scale systems.
What technologies do you use for development?
We work with modern stacks like React, Node.js, Flutter, Laravel, Python, AI/ML frameworks, cloud platforms, and more.
Can you take over ongoing or unfinished projects?
Yes, we often take over existing codebases or mid-way projects after a thorough code and system audit.
Do you offer prototyping or MVP development?
Absolutely! We help businesses validate their ideas with functional prototypes and MVPs before full-scale development.
Pricing & Engagement
How is pricing decided?
We offer flexible pricing: fixed cost, hourly, or monthly retainer — based on the project scope and model you choose.
Do you work on long-term projects or only one-time work?
We do both. Many clients partner with us for years to evolve and scale their digital products.
Is there a minimum project value to work with Infinibs?
We don’t enforce strict minimums, but for best results, we recommend a budget that aligns with your business goals and scope.
Can you work as an extended team for our company?
Yes, through our staff augmentation and IT consultancy services, we act as your remote tech team.
What payment methods do you accept?
We accept payments via bank transfer, PayPal, and other standard channels based on your country and project type.
Support & Maintenance
Do you offer post-launch support and updates?
Yes, we provide dedicated support, ongoing maintenance, and feature enhancements as per your needs.
What is included in your maintenance package?
Our maintenance plans typically include bug fixes, security updates, performance tuning, and small feature changes.
How fast do you respond to support queries?
We respond to critical issues within 24 hours and assign timelines based on the urgency and SLA.
Can you monitor server performance and uptime?
Yes, we provide server monitoring and alerts, performance optimization, and cloud resource management.
What happens if my app crashes after deployment?
Our team will prioritize any post-launch issues and resolve them promptly as part of our support commitment.
Security & Quality
How do you ensure the security of our project?
We implement SSL, data encryption, secure coding standards, access controls, and comply with regulations like GDPR when needed.
Do you sign NDAs before starting a project?
Yes, we offer NDA signing to protect your ideas, codebase, and confidential business information.
How do you test your software before launch?
We conduct manual and automated testing, including functional, UI, performance, and security testing.
Can I track the development progress?
Yes, we provide weekly updates and give access to project tracking tools like Jira, Trello, or Asana.
How do you ensure high-quality deliverables throughout the project?
We follow a strict quality assurance process that includes planning, peer code reviews, continuous integration, and multiple testing stages. This ensures that every deliverable is robust, scalable, and aligned with your expectations before launch.
Partnership & Collaboration
Do you work as a white-label partner for agencies?
Yes, we offer white-label development and design services for agencies and consultants looking to scale their delivery capabilities.
Can we start with a pilot project before committing long-term?
Definitely. Many of our long-term partnerships started with a small pilot or MVP project to ensure fit and quality.
Will I have a dedicated point of contact for my project?
Yes, every client is assigned a dedicated project manager or account lead to ensure seamless communication and delivery.
Do you offer long-term retainer models?
We provide monthly or quarterly retainers for clients who need ongoing development, support, or digital marketing services.
How do you handle different time zones?
Our teams are flexible and used to working across time zones including India, UK, Europe, and the US. We align working hours and meeting schedules accordingly.
Still have questions?